Product Manager, Operations & Applied AI

We’re building the next generation of capital-markets infrastructure, starting with a modern, digital-native transfer agent designed for today’s public companies.

Vinyl Equity is transforming one of the most legacy-heavy and operationally critical parts of the capital markets by delivering the first API-driven, real-time infrastructure for public companies. Our platform replaces slow, manual processes with secure, automated workflows that help issuers operate faster, more efficiently, and with greater confidence.

We’re backed by leading investors including Index Ventures, Spark Capital, Infinity Ventures, and others who have funded many of the world’s most impactful financial-technology companies. Our team draws from deep experience at NYSE, Equiniti, Computershare, and AngelList, giving us a unique understanding of the industry’s pain points  and how to solve them.

We have a massive market, a well-defined customer, and strong momentum. With demand accelerating and new product lines on the horizon, there’s never been a better time to join.

At a transfer agent, operations is the product. You’ll build for three groups of customers: Vinyl’s own operators, Vinyl’s customers (issuers and shareholders), and the market partners we transact with (DTC, law firms, banks, and Broadridge). Every transfer, corporate action, proxy vote, and payment is a regulated, multi-party workflow where correctness is non-negotiable a domain where getting it exactly right matters more than almost anywhere else.

This role owns turning those workflows into product: instrumented, guardrailed, self-serve, and

AI-assisted, so the platform enforces correctness, customers and partners can do more directly, and the business scales without scaling manual effort. You’ll also own how Vinyl applies AI to its own operations.

You won’t manage the engineers, but you’ll set the product direction they build against and you’ll ship alongside them.

This is a Chicago-based role at our West Loop headquarters co-located with the CEO, operations, sales, and partnerships, and partnering daily with our global engineering team and candidates must be able to work in-office at least three days per week.

• Make Vinyl’s operations AI-native. Build the baseline that shows where operator time and effort go, then apply human-in-the-loop AI to high-volume workflows ingestion mapping, support triage, and operator copilots over our ledger MCP. Standardize the applied-AI playbook (evals, prompt/context standards, cost-per-run) so every team uses it well, and measure adoption and impact.
• Own the requirements pipeline. Turn operator and issuer needs into build-ready specs the domain facts, the edge cases, and a clear recommendation that an engineer in another timezone can build without a meeting.
• Ship self-serve experiences for issuers and shareholders. Give issuers and shareholders the reporting, exports, and status views they need to serve themselves directly. Open the platform to issuers’ own AI secure Vinyl MCP access so an issuer can query their cap table and records straight from their internal AI tools.
  
• Extend the platform to the next set of workflows. Bring tender offers, escheatment and unclaimed property, and disbursements onto product rails prioritized as bets with clear ROI.
• Instrument real-time visibility and accountability. Create the transparency layer that spans our multi-party processes transfers, corporate actions, proxy, and paying agency giving issuers, law firms, DTC, Broadridge, and banks a real-time view of who owns each step and where a process stands.
• Design correctness and controls into the product. Encode the invariants, maker-checker approvals, and audit trails into the platform so compliance is a property of the software the right thing is the easy thing, and every sensitive action is provably controlled.